World thought leaders in High Performance

Privacy Statement

Privacy statement HPO Center BV
(May 22, 2018)

Preface

HPO Center BV takes your privacy very seriously and will process and use information about you (the data subject) in a secure manner. In this Privacy Statement we explain which data we process and for which purpose we do so. In addition, in this Privacy Statement you can read about your rights regarding our processing of your personal data. We encourage you to read this Privacy Statement carefully. For questions you can always contact schreurs@dir.nl.

Who is HPO Center BV?

HPO Center BV is the limited company Center for Organization Performance BV (office: Oude Enghweg 2, 1211 JC HILVERSUM, The Netherlands), registered in the trade register of the Chamber of Commerce under number 32128082.

HPO Center BV is the controller with regard to the processing of your personal data by HPO Center BV.

How does HPO Center BV use your data?

Below you will find an overview of the purposes for which HPO Center BV processes personal data about you. In doing so, it is always indicated which data HPO Center BV uses for that specific purpose, which is the legal basis for processing this data and for how long the data is retained by HPO Center BV. To keep things organized, we have grouped everything by type of data stream.

Services, customer management and financial administration

Purpose: Financial administration
Data: Company name, Invoice address, Bank details (Bank name / IBAN / BIC), Chamber of Commerce number, VAT number and name and gender contact person administration.
Basis: Implementation of the agreement
Storage period: As long as necessary for this purpose and legally required

Purpose: Management of assignment
Data: Name and address details, Delivery address, Invoice address, E-mail address, Telephone number, Payment details, Account number, Order number, Invoice address, VAT number, Customer number, E-mail address and name and gender of the contact person
Basis: Implementation of the agreement
Retention period: As long as necessary for this purpose

Purpose: Handling complaints
Data: Name and address details, Delivery address, Invoice address, E-mail address, Telephone number, Payment details, Account number, Order number, Content of the complaint, Invoice address, VAT number, Customer number, E-mail address and name and gender of the contact person
Basis: Implementation of the agreement
Retention period: As long as necessary for this purpose

Purpose: Invoicing
Data: Company name, Invoice address, Bank details (Name bank / IBAN / BIC), Chamber of Commerce number, VAT number and name and sex contact person administration, Outstanding balance
Basis: Implementation of the agreement
Storage period: As long as necessary for this purpose and legally required

Purpose: To provide the service itself
Data: HPO Insight ™ and HPO diagnoses: Depending on customer requirements: IP address, email, department, job level and data generated during the service.
Basis: Implementation of the agreement
Storage period: As long as necessary for this purpose and legally required

Purpose: Providing the service on the basis of a test
Data: HPO Insight ™ and HPO diagnoses: Depending on customer requirements: IP address, email, department, job level and data generated during the service
Basis: Implementation of the agreement
Retention period: 5 years (HPO Insight ™ and HPO diagnoses)
Explanation: Our tests

Our test (HPO Insight ™) have been developed together with DataIM (https://www.dataim.nl/kwaliteit/#software quality). Data received during the use of this software is stored on the secure servers of DataIM. For the execution of HPO diagnoses and HPO studies, we use the MWM2 software (https://www.mwm2.nl/over-mwm2/). Data received during the use of this software is stored on the secure servers of MWM2. When we download data from MWM2 or DataIM, this is anonymized (unless strictly necessary for carrying out the research). When the research also asks for personal data (such as email address, first name / surname, telephone number, etc.) to be downloaded, the data obtained with the HPO Insight ™ or HPO diagnoses tools via MWM2 become anonymous within 5 years after processing and delivery of the report. The customer is responsible for keeping the reports. After this period we can no longer produce it from the software, so comparisons are no longer possible.

Purpose: Do-it-yourself account at HPO Insight ™
Data: Name, Address, E-mail address, Username, Password, Message content
Basis: Implementation of the agreement
Retention period: As long as necessary for this purpose. Details of respondents and participants: 5 years

Marketing

Purpose: Direct marketing
Data: Name and address details, e-mail address and name and gender of the contact person, telephone number, interest in a product, postal address and function are stored in the secure environment of MailerLite (https://www.mailerlite.com/privacy-policy). We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter. HPO Center BV uses double opt-in data and files that are subject to the person’s consent (Bolddata and HPO Center).
Basis: Justified interest
Relevant interest: Commercial interest
Retention period: As long as necessary for this purpose or contact unsubscribes from our database.

Website

Purpose: Website analytics (via Google Analytics)
Data: The cookie settings on our websites are set to ‘”allow cookies” to give you the best browsing experience possible. Google Analytics cookies are used, but are completely privacy-friendly.
Basis: Justified interest
Relevant interest: User interest based on permission by the visitor.
Retention period: As long as necessary for this purpose

Research & Development

Purpose: Scientific research
Data: Name and address details, E-mail address, Telephone number, Information about the behavior
Basis: Justified interest
Relevant interest: Scientific and practical research for publications. Use data only on the basis of permission by the involved party.
Storage period: 5 years

How do we obtain your personal data?

HPO Center BV has data about you, because you have provided us with information, and / or because HPO Center BV has obtained data from other parties (including your employer).

What are your rights?
Under the European General Data Protection Regulation (GDPR) you have a number of rights with regard to your data and their processing:

Insight
You can always view your own (personal) data and change it in your account if necessary. If you want to see the personal data that has been recorded about you at HPO Center BV, you can request access to it.

Modify
If you wish to make changes to the personal data that you have seen as a result of a request for perusal and that you can not change yourself in your account, you can request this from HPO Center BV. You can request that HPO Center BV modifies, corrects, supplements, removes or screens your data.

Limiting the processing
You also have the right, under certain conditions, to request HPO Center BV to limit the processing of your personal data.

Right of objection
If a certain processing takes place on the grounds of the ‘legitimate interest’ of HPO Center BV or a third party, you have the right to object to such processing.

Data transfer
You have the right to obtain your personal data from HPO Center BV. HPO Center BV will provide this in a structured and current form, which can easily be opened in other common digital systems. This way you can also transfer your data to another provider.

Retract permission
In all cases in which the basis for a certain data processing is your consent, you have the right to revoke that permission. This has no consequences for the past, but does mean that we will no longer be allowed to process this data. It is possible that HPO Center BV can no longer deliver you certain services.

Response by HPO Center BV
A request can be sent to schreurs@hpocenter.com. HPO Center BV will comply with your request as soon as possible and in any case no later than one (1) month after HPO Center BV has received such a request. If HPO Center BV rejects your request, we will indicate in our reply why the request is rejected.

Recipients of personal data

The data can be passed on to:

What are cookies and how does HPO Center BV use them?

Cookies are small pieces of (text) information that are sent to your browser when you visit the website of HPO Center BV and then on the hard drive or in the memory of your computer, tablet, mobile phone or other device (hereinafter: “Device”). “) being saved. The cookie settings on this website are set to “” allow cookies “to give you the best browsing experience possible. Google Analytics cookies are used, but are completely privacy-friendly. Check our website for more information about these cookies.

Can this Privacy Statement be changed?

This Privacy Statement can be changed. We therefore advise you to regularly read the Privacy Statement for any changes.

Where can you go with complaints and questions?

If you have any questions about this Privacy Statement and the way in which HPO Center BV uses your data, you can send an e-mail to schreurs@hpocenter.com. Even if you have a complaint about the way HPO Center BV processes your data, you can send an e-mail to schreurs@hpocenter.com. You can also always contact the competent national supervisor in the field of privacy protection. In the Netherlands this is the Dutch Data Protection Authority.

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